1. Do you deliver?

Yes! We offer delivery services throughout Skagit, Snohomish, and Whatcom counties. Our team will ensure your rental items arrive safely and on time at your event location.

2. Do you provide setup?

Absolutely. We include setup services with your rental to take the stress off your plate. Our team will handle placement and assembly so you can focus on enjoying your event.

3. How far in advance should I place my rental order?

We recommend booking as early as possible, especially during peak seasons. However, we’ll do our best to accommodate last-minute requests based on inventory and availability.

4. What payment methods do you accept?

All payments are processed securely through our Squarespace website. We accept major credit cards, debit cards, Apple Pay, and Google Pay. Bookings are only confirmed once payment is received.

5. Can I make changes to my rental order after it’s confirmed?

Yes. You may adjust your order—such as adding or removing items—up to 48 hours before your scheduled delivery or pickup. Please contact us directly to make any changes.

6. What is your cancellation and refund policy?

100% refund if you cancel at least 3 weeks before your event

25% refund if you cancel at least 2 weeks before

No refund for cancellations within 1 week (except for weather-related issues)

We understand that plans can change, and we’ll always do our best to work with you.

7. Do you have a minimum order amount?

A: Yes, a minimum order amount may apply depending on your delivery location. Please reach out with your event details, and we’ll let you know the minimum for your area.

8. What happens if equipment is damaged?

A: We understand that accidents happen. If an item is damaged beyond repair, you’ll be responsible for the full replacement cost. We’ll assess the damage and provide an invoice if necessary. We appreciate your care in helping us maintain our rentals.

9. How long is the rental period?

A: Our standard rental period is for full-day use, so you’ll have plenty of time to set up, celebrate, and clean up. If you need items for multiple days or overnight, just let us know—we’re happy to discuss extended rental options.

10. Can I keep the items overnight?

A: Yes—overnight rentals are allowed, and an overnight fee will apply. All items must be stored in a safe, covered location. Renters are responsible for any damage, loss, or theft that occurs while items are in their care overnight.

11. What areas do you serve?

A: LUJO Event Rentals proudly serves Skagit, Snohomish, and Whatcom counties. If your event is outside these areas, contact us—we may be able to accommodate with an additional delivery fee.